PRIVACY POLICY
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Terms and Conditions | Privacy Policy
Effective Date: 01/01/2026
Last Updated: 01/01/2026
1. Introduction
Curoso Plumbing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. As a second-generation, family-owned plumbing company, we value the trust our customers place in us, and that trust extends to how we handle your information.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information.
This Privacy Policy applies to information collected through our website (https://www.curosoplumbing.com/), phone calls, text messages, our answering service, in-person service appointments, and any other interaction with Curoso Plumbing.
2. Information We Collect
Information You Provide Directly:
- Full name
- Phone number
- Email address
- Home or service address
- Property and plumbing details (system type, fixture or water heater details, issue description)
- Payment information (processed securely through third-party processors)
- Communications you send us (form submissions, emails, texts, voicemails, and messages left with our answering service)
Information Collected Automatically: When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited, time spent, and referring website
- Cookies and similar tracking technologies (see Section 6)
Information from Third Parties: We may receive information about you from online review platforms (such as Google, Yelp, or the BBB) and from marketing or analytics providers that help us understand how our website is used.
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and provide plumbing services, including repairs, installations, and water heater and tankless water heater work
- Respond to emergency and same-day service requests, including coordinating callbacks through our answering service
- Generate and send estimates, invoices, and service records
- Communicate with you about appointments, follow-ups, and warranty matters
- Process payments
- Respond to inquiries and provide customer support
- Send appointment reminders and service-related notifications
- Improve our website, services, and customer experience
- Send marketing communications, with your consent where required
- Comply with legal obligations and protect our legal rights
- Prevent fraud and ensure the security of our systems
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers: With trusted third parties who help us operate our business — including payment processors, scheduling and dispatch software, CRM platforms, email and SMS providers, our answering service, accounting services, and IT support. These providers are expected to protect your information and use it only for the services they provide to us.
Manufacturers & Warranty Providers: To register equipment, process warranty claims, or coordinate manufacturer service on your behalf — for example, with manufacturers such as Navien, American Standard, Rheem, and Moen.
Legal & Safety: When required by law, court order, or to protect the rights, safety, or property of Curoso Plumbing, our customers, or the public.
Business Transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
5. Text Messages (SMS) & Phone Calls
By providing your phone number, you consent to receive calls and text messages from Curoso Plumbing related to your service, including appointment confirmations, technician arrival notifications, estimates, invoices, follow-ups, service reminders, and coordination of emergency or same-day requests.
You may also receive occasional marketing messages, which you can opt out of by replying STOP. Standard message and data rates may apply. Consent to receive marketing messages is not a condition of purchase.
We do not share your phone number with third parties for their own marketing purposes.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences and improve site functionality
- Analyze website traffic and performance
- Measure the effectiveness of our marketing
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Data Security
We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through third-party payment processors and is not stored on our servers.
While we work hard to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations (including tax, accounting, and warranty records), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
9. Your California Privacy Rights
Curoso Plumbing serves customers throughout Sonoma County, including Santa Rosa, Windsor, Healdsburg, Rohnert Park, and Petaluma. Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), California residents have the right to:
- Know / Access — request the categories and specific pieces of personal information we have collected about you, the sources, the purposes for collection, and the categories of third parties with whom we share it
- Delete — request deletion of personal information we have collected, subject to legal exceptions
- Correct — request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined under the CCPA/CPRA)
- Limit the use of sensitive personal information, where applicable
- Non-discrimination — you will not receive discriminatory treatment for exercising any of your privacy rights
- Data portability — request a copy of your personal information in a portable, usable format
To exercise these rights, contact us at jimcuroso@yahoo.com or 707-545-5017. We will respond within forty-five (45) days, as required by law, and may extend that period by an additional forty-five (45) days where reasonably necessary, with notice to you. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
10. Children's Privacy
Our services and website are intended for homeowners, property managers, and adult customers, and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete it promptly.
11. Third-Party Websites
Our website may link to third-party websites, such as manufacturer pages or service resources. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party site you visit.
12. Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) signal. Because there is no industry standard for how DNT signals should be handled, our website does not currently respond to DNT signals. You can manage tracking preferences through your browser and cookie settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Significant changes will be communicated through a notice on our website or via direct communication where appropriate.
14. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal information, contact us:
Curoso Plumbing: 1925 Fulton Rd, Santa Rosa, CA 95403| Phone: 707-545-5017 Email: jimcuroso@yahoo.com
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This offer cannot be combined with any other offers and can only be used once per household. Call today to schedule a visit.
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